Atm Business Sales Consultant - Johannesburg, South Africa - Job Crystal

Job Crystal

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

Sales
Acquire new business opportunities and grow our ATM presence
Generate Leads, create database and identify potential sites
Achievement of sales targets broken down per device per month
Revenue and Profit target
Expense Control in relation to Sales ensuring that actions are done efficiently ensuring the costs are controlled managing your costs
Identify and follow up business leads
Planned approach to target new customers
Utilising leakage statistics per Province and Region in an aggressive attempt to acquire the business with merchants in the area
Increase ATM footprint / representation nationally in retail sector as well as grow market share
Ensure profitable devices are deployed and Cost to income targets are within acceptable departmental targets
Minimise underperforming ATMs that are below the agreed thresholds
Reduce ATM net pay away where it makes sense
Maintain individual Daily, weekly, and monthly sales targets that have been agreed by the Channel
Adhere to service standards and best practices to ensure that customer satisfaction is achieved
Ensure all devices perform within the breakeven threshold
Weekly and monthly monitoring of stats
Building relationships with existing clients to get referrals
Assess site feasibility
Discuss and negotiate the terms of the agreement
Presenting different types of ATMs and deals
Ensure all supporting documentation is complete and submitted
Forwarding details of the site to security
Keeping in touch with relevant departments to track installations
Advising the client of the installation spot and the type of signage that will be used
Monitoring the ATM and transactions post installation
Dealing with any come backs from various departments
Client onboarding
Obtain CIT approval for all sites prior to signing up contract
Ensure site readiness with the operational teams and updating the merchant throughout the onboarding journey
Customer Service & Retention
Always ensure confidentiality of customer information
Regular site visits to existing customers to ensure the client is happy with the services endto end
Customer Service review sessions to take place to determine profitability and performance of the device
Effective query and complaints resolution following by the appropriate escalation
Ensure the merchant needs are addressed timeously and effectively
To delight our internal and external merchants through:
Management of sales territory
To be the focal point of contact for the merchant
Planned regular merchant visits
Develop and Maintain existing customer relationships and networks
Ensure speedy query resolution through adherence to the service level agreement
Contract Management
Capturing and completing all fields, protocols on agreements and contracts timeously and accurate
Requesting supporting document e.g. FICA documents as per legislation
Capturing the client information right 'up front on installation request form for the creation of merchant / vendor profile and account settlements
All contracts under management are signed an up to date weekly and monthly
Ensure clients have contracts and that contracts are regularly reviewed in line with regulatory change
Assist the merchant with the contract, explaining the terms and conditions
Ensure all clients' documents are collected and filed in line with Net1 requirements
Ensure clients and contracts are FICA compliant
Operational support
Manage the client and site with respect to operational issues. Cash out etc
Act as single point of contact to resolve all local service issues that arise
Monitor and engage ATM Command Centre with respect to downtimes etc. This is done on a regional basis as the bank has no regional representation
Planning
Clear sales plans and actionable actions
Weekly Call plans and management
Customer Service Plans to address retention
Developing and implementing a formal sales plan and strategy
Planned approach to target new customers
Have a list of leakage areas which we should target in an aggressive attempt to acquire the business with merchants in the area

Key performance measures

No of ATM sales delivered monthly, quarterly
Meeting the ATM sales target
Growing EasyPay Cash presence

- % of clients retained
- % of clients on rentals
- % of clients meeting the ATM transaction Thresholds
- % of client meeting the gross profit targets per ATM
- % decreases of the EasyPay ATM net pay away

REQUIREMENTS