Complex Manager - Pretoria, South Africa - Ster-Kinekor Theatres Pty Ltd

Ster-Kinekor Theatres Pty Ltd

Verified Company

Pretoria, South Africa

2 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards.

To maintain operational efficiencies and adhere to Standard Operating Procedures always.

Complex Manager Job Duties:

Accountability for endtoend cash and banking process; and all monies received
Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports
Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis
Market analysis and implementation of Content strategies to achieve desirable outcomes
Initiate local marketing plans and give an ROI report thereof
Introduce and/or implement optimal stock control methods and processes
End to end accountability on stock management including management of PAR levels, wastage; and shrinkage
Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report
Provide clear delegation of authority and accountability for deliverables at all levels
Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management
Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
Conduct walkabouts of all cinema areas, both front of house and back of house
Drive guest experience and relations in line with quality and performance standards.
Ensure that all staff delivers required service standards and attends SOP training.
Analyze, report and implement action plans based on guest experience feedback to enhance levels of guest experience and proactively determine areas of improvement.
Deal with escalations / complaints within 72 hours
Plan and coordinate resources and activities efficiently in conjunction with GM and ROM to ensure that targets/job requirements are met