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  • Support Specialist for Freight Forwarding Software - Johannesburg - Tiger Recruitment

    Tiger Recruitment
    Tiger Recruitment Johannesburg

    3 weeks ago

    Default job background
    Description

    Job Description:

    We are seeking a skilled Support Specialist to provide first-line support and guidance to our clients, including freight forwarding and customs clearing agents.

    Key Responsibilities:

    • Lend technical expertise and assistance to clients
    • Provide guidance on complex scenarios and processes

    Requirements:

    Capabilities & Competencies:

    • Detailed understanding of the Clearing & Forwarding industry, including import and export process flows
    • Knowledge of pricing principles and methodology, including INCO Terms
    • Commercial and financial acumen, with a focus on shipment profit & loss
    • Proven track record of end-to-end process execution
    • Bilingual proficiency in English and Afrikaans (desired)
    • Strong verbal and written communication skills
    • Dedicated to client support and service excellence

    Qualifications:

    • Senior Certificate (NQF 4)
    • 3-5 years work-related experience in Clearing & Forwarding and/or supply chain industry
    • 3-5 years minimum experience in a Clearing & Forwarding operational role
    • Intermediate to advanced knowledge of TMS systems, such as ShipShape or CargoWise

    Additional Requirements:

    • Code B driver's license and own reliable transportation
    • Availability to work overtime and outside regular business hours

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