Insurance Team Leader - Umhlanga, South Africa - Outworx

Outworx
Outworx
Verified Company
Umhlanga, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

The
Insurance Team Leader will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.


RESPONSIBILITIES:


  • Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
  • Provide appropriate direction and dispute resolution for workplace problems
  • Maintain service levels, key performance indicators and performance management
  • Communicate & report accurate performance metrics to the respective department manager
  • Always promote 'Best Practice'
  • Undertake required administration
  • Monitoring of Agents through call listening and verifying of valid transfers.
  • Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
  • Respond appropriately to discipline issues and maintain behaviour.
  • Create and maintain a highquality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity

REQUIREMENTS:


  • Grade 12 or NQF level 4 equivalent
  • Literate in Microsoft Excel, PowerPoint, and Word
  • Hands on experience with MS Office and MS Excel
  • Attention to detail
  • Excellent interpersonal skills
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Expert knowledge of the Insurance industry within a call centre environment

Ability to commute/relocate:

  • Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/01/31
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