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  • Customer Support and Sales Adviser - Umhlanga, KwaZulu-Natal - CXP are now part of the Huntswood Group

    CXP are now part of the Huntswood Group
    CXP are now part of the Huntswood Group Umhlanga, KwaZulu-Natal

    2 months ago

    R40,000 - R60,000 (ZAR) per year *
    Description

    Job Description
    Job Overview
    :
    Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

    Job Responsibilities

    • Providing excellent customer service, with customers issue being resolved first time around.
    • Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
    • Build rapport with customers, get to know their individual needs and put their interests first.
    • Excellent time management skills
    • Convert incoming customer service calls into sales.
    • Explain to customers the offer and the product benefits.
    • Conduct needs analysis, understanding the client's requirements so you able to offer the customer the best product for them.
    • Building great rapport with your clients, to ensure there is a trust level built.
    • Act as a brand ambassador of our client

    Job Required Requirements

    • Grade 12 or a NQF 4 Equivalent
    • Outbound/ Inbound sales experience (local / international)
    • Minimum 12 months sales + 12 months customer service
    • Recent 1-year unbroken tenure
    • Resides within a 30 KM radius from the office.

    Skills Required

    • Excellent verbal communication
    • Soft Skills
    • Sales Ability (comfortable with handling objections, building rapport, needs analysis)
    • A solid background in targeted customer service.
    • A driven mindset and a love for hitting targets.
    • Attention to detail, so the conversation is correctly captured and actioned.
    • Customer centricity
    • Ability to multitask.

    Preferred Skills

    • Advanced sales/upselling or retentions experience.

    What else to expect?

    • In a 4 week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
    • Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
    • You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

    Company Benefits

    • Medical Insurance
    • Group Life Cover
    • Attendance Bonus - Up to R1750
    • KPI Bonus
    • Free Breakfast Monday

    Core Behaviour
    Huntswood's employees are described as dependable, driven and collaborative.

    The job holder should be able to demonstrate they are:

    • Confidential, reliable and genuine
    • Dynamic, passionate and determined
    • Friendly, compassionate and cooperative

    "It's not just about what we do, but the way we do it. And it's our values that make us special."

    Apply

    * This salary range is an estimation made by beBee
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