Head of It - Johannesburg, South Africa - Believe Resourcing

Believe Resourcing
Believe Resourcing
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

OUR CLIENT:
A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.


Job description:


The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization.


Duties and Responsibilities:


  • Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services
  • Create longterm operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
  • Plan annual IT budgets, control approved budgets, reporting expenditures
  • Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC
  • Report IT operational performance, identify, implement, monitor mitigating actions
  • Manage external service providers to contractual agreements
  • Understand client technical solutions and provide infrastructure and architectural input
  • Lead Service Desk, System Support, Information Security, Development departments globally to the company's Core Values

Requirements:


  • 810 years in a fastpaced technology BPO
  • 5 years leading
  • Respected as a leader and a technologist
  • Evidence of innovative thinking and experience of thinking outside the box and problem
  • Evidence where this individual took challenges headon and played a key role in leading
  • Passionate about technology and will automatically see problems as
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