Operations Manager - Polokwane, South Africa - HotelJobs

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Verified Company
Polokwane, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Salary:
Negotiable - Depending on experience


  • Minimum of 3 years' experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
  • Should be experienced within all different areas of a Hotel
  • Polite, friendly person with a strong personality that can think on their feet
  • Well spoken and well presented individual
  • Strong leader who have been in charge of employees before
  • Must have grade 12 and be computer literate
  • Previous experience on Opera and Micros would be an advantage
  • Formal hospitality degree/diploma preferable
Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.

  • Effective leadership, manage and oversee all departments within the hotel
  • Plan and manage the day to day operations effectively
  • Drive the broader goals of the hotel in relation to all outlets mentioned above
  • To ensure consistent acquisition and maintenance of guests
  • The managing of Human Resources paperwork for the entire hotel
  • Ensure the required policies, procedures and administrative systems and controls are in place
  • Day to day guest interaction to receive feedback and actively implement necessary action
  • Overseeing and assisting in departmental stock takes
  • Adherence to all company practices
  • Leading, training and motivating the team
  • Drive the hotel's quality plan and implement all required standards
  • To stand in and perform the duties of an Acting General Manager in the absence of the General Manager

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