Senior Key Account Manager - Johannesburg, South Africa - Service Solutions Staffing

Service Solutions Staffing
Service Solutions Staffing
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
( Internal Accounts)

National leader in Logistics and fleet is seeking to employ a Senior Key Account Manager to oversee the internal Accounts

Based in Kempton Park


Job Function To manage the processes, teams and resources that improve, grow and retain key clients / customers through the successful implementation and management of client / customer contracts, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.


Key Performance Areas

  • The position will be to maintain and grow existing national group customers
  • Liaise with Debtors and ensure issues are relayed and dealt with timeously
  • Manage and finalise annual rate negotiations in conjunction with all Group Operations Directors.
  • Provide expertise in assessing the gap between the current state and desired future direction and established effective ways for closing the gap in own area of accountability.
  • Provide advice and support in the analysis, development and implementation of best practice in area of specialisation.
  • Obtain, analyse and report on business performance and identify initiatives that will improve business results.
  • Provide valueadded practice improvements, initiatives and services to deliver on organisational objectives.
  • Drive and participate in forums that positively contribute to functional knowledge improvement.
  • Own and live up to the company values.
  • Provide advice to prevent and reduce financial wastage in the relevant business area.
  • Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence.
  • Compile, analyse and report on applicable client account plans consisting of service levels, risks, financial performance, improvement opportunities and other information.
  • Identify, report on and resolve client related risks.
  • Receive, record, resolve or escalate and follow up on customer queries and orders
  • Manage and report on the revenue budget for customers.
  • Manage the accurate billing of clients.
  • Compile and execute engagement plans for applicable clients.
  • Implement and manage adhoc changes and annual reviews of contracts, terms & conditions, rates & service agreements for applicable clients.

Qualifications required

  • Matric and appropriate post matric qualification.

Skills and experience required

  • At least 5 years Key Account Management experience is essential
  • At least 5 years operational leadership / specialist experience
  • A high level of computer literacy in Excel, Word, and Power Point
  • SAP experience advantageous
  • Sound communication, interpersonal, administrative and conflict management skills

For more information please contact:

  • Marlene Smith
More jobs from Service Solutions Staffing
See all jobs of Service Solutions Staffing