Team Leader - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Insure
Function:Claims Administration
Date:9 Apr 2024
Discovery - Insure

Team Leader Claims - Short Term Insurance

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Sharedvalue Insurance model. Discovery Insure is South Africa's fastest growing shortterm insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationallyrecognised and awardwinning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To lead a team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.
Areas of responsibility may include but not limited to
Full line management function within scope of role
Reporting to MANCO on Ops dashboard and team stats
Escalated query handling form various stakeholders
Reporting to various stakeholders on team performance
Call quality audits on own teams
Call coaching
Goal setting per advisor
Monthly 1:1's and performance discussions

Education and Experience

Matric (Essential)
5 years' minimum short term insurance claims experience (Essential)
3 years' minimum short term insurance team leader experience in a claims call centre environment (Essential)
Degree (Advantageous)
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.