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    • Senior Field Support Officer - Western Cape - Unique Personnel Ltd

    Unique Personnel Ltd
    Unique Personnel Ltd Western Cape

    1 month ago

    Default job background
    Sales
    Description

    Job Description:

    Main Tasks

    We are seeking a highly skilled and motivated Field Support Associate to join our team at {company}. In this role, you will be responsible for ensuring the efficient and accurate processing of Distributor Orders and Transactions.

    • Obtain distributor information via telephone calls, emails, or other means.
    • Process orders received into the DC via various sources.
    • Handle all queries brought forward by distributors, couriers, or other departments pertaining to distributors and ensure feedback is provided within an hour of receipt.
    • Resolve issues within 8 hours DSO.
    • Adjustments to be accurately prepared and signed off by FSL/FSS.
    • Provide distributors/customers with product and service information.

    Main Responsibilities:

    • Maintain Distributor Satisfaction by handling inquiries promptly and resolving issues effectively.
    • Ensure all administrative tasks related to orders and sales are completed in compliance with Company Policies and Standards.
    • Accomplish sales and organization mission by completing related results as required.
    • Maintain quality results by adhering to standards and guidelines of the company.

    Requirements:

    • Education: Grade 12 plus.
    • Relevant Customer Service Experience essential.
    • Administrative experience will be an advantage.
    • Rapidly Proficient in Microsoft Office Suite (Excel, Word).

    Key Skills:

    • Excellent communication, teamwork, and relationship building skills.
    • Interpersonal skills and problem analysis and problem-solving skills.
    • Efficient time management skills and ability to handle concurrent deadline pressure.
    • Dependable and conscientious.
    • Emotionally intelligent and mature listening skills.

    This role requires flexibility and adaptability, including working flexi-hours and attending company events. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.

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