Support Banker - Pinetown, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Pinetown, South Africa

5 days ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
About us, purpose, experience and qualifications


about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing


purpose:


  • To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

experience and qualifications:


  • Minimum Qualification
  • Relevant Degree in Finance or Economics or Accounting
  • Experience 0 to 1 years experience
    additional requirements:

responsibilities:


  • Act responsibly with work related resources in order to contribute to cost containment
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate
  • Assist with profit growth for the business through sales and acquisition of new clients
  • Support sales through analysis of client portfolio and proactive client engagement
  • Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
  • Identify sales opportunities and ensure effective management of the leads pipeline
  • Report on transactional and process activities within set guidelines to provide timely information for decision making
  • Comply with relevant statutory, legislative, policy and governance requirements
  • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
  • Address customer needs in order to meet or exceed customer expectations
  • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Achieve expected financial targets and uphold associated service levels
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