Reservations Agent The Royal Portfolio - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

As a member of our head office-based Reservations team, this Reservations Agent is purely focused on making bookings and facilitating site inspections from visiting international Travel Agents, Tour Operators, Journalists and Influencers.

This vital position requires exceptional relationship building and consulting skills as well as very high attention to detail - all in order to ensure that we exceed our purpose, which is _"To give our guests a complete experience and a perfect stay.

"_

MAIN DUTIES & RESPONSIBILITIES

Receive agent, operator, media and influencer bookings, consulting to ensure they plan an exceptional visit to South Africa and see as many of our properties as possible.
Liaise with Sales, Reservations and the properties, to ensure a successful site inspection, including any special requests and activities.
Ensuring all booking notes and terms are accurately captured in Opera
Keep up to date with all facilities at all properties as well as services offered within The Royal Portfolio.
Maintain CRM database with all relevant customer information
Assist with capturing information in Hubspot
Assist with head office main switchboard.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

At least 2 years' experience in a Reservations role in a luxury hotel, lodge or head office environment
Previous experience in OPERA (Property Management System) essential
Exceptional written and verbal communication in English
Exceptional organisational skills with strong attention to detail
A good understanding of luxury brands
Ability to multitask and work in a fastpaced environment
Positive attitude and highly responsive
Team player

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.