Application Service Portfolio Manager - City of Johannesburg Metropolitan Municipality - Life Healthcare Group (Pty) Ltd

    Life Healthcare Group (Pty) Ltd
    Life Healthcare Group (Pty) Ltd City of Johannesburg Metropolitan Municipality

    4 days ago

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    Description

    Key Responsibilities of the Application Service Portfolio Manager

    This role involves overseeing the effective delivery of Radiology & Nuclear services to meet business outcomes.

    The successful candidate will be responsible for planning and implementing enterprise IT Systems to improve cost effectiveness, achieve stability and service quality.

    Duties and Responsibilities

    Critical Outputs:

    • Analyze incident data to identify problems and coordinate actions with others to resolve issues.
    • Assist in handling major incidents and identify root causes.
    • Identify trends and potential problem sources by reviewing incident and problem analyses.
    • Coordinate meetings to resolve problems and follow up on issues with problem owners.
    • Enable an IT service culture and oversee the development of ITSM-based management processes and controls.
    • Manage project and tasks assigned to IM Operations from planning to delivery.
    • Evaluate requirements for projects/tasks and ensure necessary documentation and approvals are in place before deployments/changes.
    • Audit production infrastructure quarterly and take corrective actions to ensure stability.
    • Establish appropriate OLAs/SLAs for new services and analyze actual service performance against SLAs and OLAs.

    Key Accountabilities

    • Develop and control the annual operating and capital expenditure budget to align with strategic objectives.
    • Implement and manage Application Services according to governance, compliance, and quality policies and standards.
    • Drive technology scoping, evaluation, selection, and implementation.
    • Hire and evaluate direct reports and provide ongoing coaching and staff development.
    • Create a culture of continuous learning and develop relevant metrics to measure service performance.
    • Deliver small continuous changes within agreed scope, budget, and quality.

    Key Performance Indicators (KPIs)

    • Successful delivery of IM services in functional areas.
    • Effective management of project and tasks assigned to IM Operations.
    • Implementation of ITSM-based management processes and controls.
    • Stability of production infrastructure.
    • Alignment of OLAs/SLAs with business objectives.


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