Customer Success Specialist Intern - Johannesburg, South Africa - KERRIDGE COMMERCIAL SYSTEMS CORP

KERRIDGE COMMERCIAL SYSTEMS CORP

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role and specification overview:

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event equipment.

Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.

To help further grow these products, we are seeking a technically minded, solutions expert.

Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment.

Key Responsibilities:

Ensures all customers are successfully using the product.
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries.
Offer tailored training sessions online to both new and existing customers.
Develop customer relationships that promote retention and loyalty.
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team.
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job).
Work with internal stakeholders to resolve customer issues.
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base.

You have experience of dealing with customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders.

What does inspHire offer you?
An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company.

We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement.

In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get:

Competitive Salary:
£18-24k (dependent on qualifications and experience).

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Become part of our amazing inspHire family

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._