Customer Liaison Coordinator - Midrand, South Africa - The Foschini Group

The Foschini Group

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job ID:15561
Position Type:
Full-Time
Job Function:Distribution / Logistics / Supply Chain
Workplace Type:Distribution Center
Division:TFG Logistics
Province:Gauteng
Location:Johannesburg North
Suburb:Midrand (Midrand)Position Description:

TFG Logistics is looking to hire a
Customer Liaison Coordinator to join our
Midrand Distribution Centre to support and coordinate customer service and operational related activities in the Distribution Centre.

This role will work closely in collaboration with our Delivery Services, Quality Control and DC Operational teams to ensure customer satisfaction during the delivery fulfilment process in an extremely high-pressure, time-sensitive and fast-paced environment.

Key responsibilities:

Lead a team of Customer Liaison Agents to ensure that customer deliveries are timeously coordinated and fulfilled in line with set targets
Work closely and maintain professional relationships with internal DC stakeholders, as well as stores and the business, to ensure customer delivery schedules are adhered to and fulfilled
Ensure that customer queries and escalations are resolved within set targets to ensure world class customer experience
Monitor and analyse inhouse Reputation Management System data to report on key trends and other data that will assist with reducing customer queries and complaints, in order to increase customer satisfaction

Requirements:

A completed Matric Qualification (essential); a relevant Tertiary Qualification will be advantageous

years relevant customer service experience, coupled with a strong customer service orientation - you are committed to and enjoy providing exceptional service to internal and external customers

Previous experience leading a team, which include performance management against set targets and SLAs
Excellent written and verbal communication skills and able to influence at various levels to achieve results
Able to work well under pressure, multitask and have a strong sense of urgency
Excellent analytical and problem solving skills
High attention to detail
Flexibility and able to adapt well into a dynamic and fastpaced environment
High energy and motivation you are a selfstarter and gogetter with a willingness to do anything to make it happen
Working knowledge of MS Office, with a strong MS Excel capability, as well as MS Outlook
Previous experience with a call management system is advantageous