- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
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Customer Support Engineer
1 week ago
BeBee Professionals is looking for a Customer Support Engineer to join our team in Welkom. · The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving customer issues, and providing customer service. · The ideal candi ...
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Manufacturing Project Associate
1 week ago
beBee Professionals Welkom, South Africa Project Management FreelanceBeBee Professionals is looking for a Manufacturing Project Associate to join our team in Welkom. · The successful candidate will be responsible for managing and coordinating the manufacturing projects, ensuring that all projects are completed on time and within budget. The Manufa ...
Tech Officer: Jnr Customer Engineer - Welkom, South Africa - BCXP
Description
Business unit, Department, Reporting
Business Unit: CPS
Department: Field Services
Reports to: Ops Manager: Onsite Operations (M/S6)
Core Description
Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
ICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamworkCore Behavioural Competencies
Working with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob MatchMinimum Qualifications
NQF 4: Grade 12 National DiplomaAdditional Education -Preferred /Advantage
Experience
Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment