Technical Administrator - Centurion, South Africa - The Change Lab

The Change Lab

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

TEMP POSITION FROM 1 FEB 2023 TO 31 JULY 2023

We are an established, dynamic and proudly South African organization that has built a foundation on consistency and quality.

We believe in our people and always ensure our clients' needs are met.

Position Title:

Technical Administrator

Reporting to:

Service Director

Based at:

Head office, Midrand

Job purpose and overview:

To complete the full technical administration function of the role and support the technical team in all aspects of the team requirements.

The Technical administrator will follow the entire admin cycle in its entirety and ensure that the team is supported.

Job description

Key Performance Areas

Answering of phone calls
Logging calls daily
Creating of Job cards on Pastel (Daily)
Make bookings if necessary
Customer Service (client complaints)
Mailing suppliers for pricing daily
Checking price on portal for suppliers
New quotations (parts) daily
New quotations (units) daily
Assis with quotation for Service director
Updating of job card spreadsheet daily
Ordering of parts daily
Ordering of parts on portal
Ordering of project units
Keeping detailed track of all parts ordered weekly
Booking in and out of all spares daily
Arranging collection/delivery of parts to be returned (Goods return note)
Create part return on supplier portal for approval
Return documentation for suppliers (faulty part photo + model numb photo)
Following up on credit notes with various suppliers
Keep detailed track of parts returned with credit notes
Arranging warranty orders on all parts or units if necessary
Create warranty return on supplier portal for approval
Complete warranty forms for supplier
Return all parts if needed
Arranging with subcontractors for installations
Arranging supplier site callouts
Arranging commissioning on new project sites
Assist with handover files
Assist with creating COC (certificates of compliances) on new site projects
Assist with tender quotations when requested
Following up on outstanding invoices (weekly)
Checking all job cards before handing over to F.A for invoicing weekly
Signing off on new maintenance contract + arranging of delivery
Stand in for Service Director with dispatching of technicians when not at work
Helping Service administrator when necessary or requested
Checking vehicle trip reports when requested
Check all monthly overtime on technicians
Morning technician meeting preparation
Booking in and out of laptops
Assist with orders
Helping project managers with documents/job cards when requested
Loading job cards on system daily
Editing jobs on system daily
Printing job cards done daily for Service Director to sign off in meeting
Following up on outstanding quotes weekly
Following up on outstanding purchase orders weekly
Ordering units/ducting and fans for Service Director
Load jobs on system for Service Director
Following up with Service Director when to invoice his jobs
Ordering tools etc. for technicians when needed

Conduct:

To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organization and generating a positive image of the organization
To adhere to all the organization's policies and procedures to ensure that these are always maintained.
Live up to and exemplify the organizations values of
Fairness
Honesty
Quality
Respect
Loyalty
Integrity