IT Support Technician - Pretoria - Express Employment Professionals Midrand

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    Description

    Job Description

    Our client is a leading provider of digital forensics, cyber and information security, and incident response services. They are seeking a skilled and motivated IT Support Technician to join their dynamic team.

    The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for technology and security.

    Responsibilities:

    • Provide technical support to end-users for hardware, software, and networking issues.
    • Install, configure, and maintain computer systems, networks, printers, and peripherals.
    • Troubleshoot and resolve IT-related problems in a timely manner.
    • Administer and support Office 365 applications and services.
    • Conduct regular maintenance and updates of operating systems and software.
    • Assist with mobile device management and support.
    • Perform hardware upgrades and replacements as necessary.
    • Create and maintain documentation and reports for IT processes and incidents.
    • Collaborate with other team members to ensure smooth operation of IT systems.
    • Provide support desk services, including phone, email, and in-person support.

    Preferred Qualifications:

    • CompTIA Network+, A+, Security+, or equivalent certifications.
    • Additional networking and/or computer certifications are a plus.
    • Proficiency in computer hardware and operating systems.
    • Familiarity with IoT (Internet of Things) technologies.
    • Experience with digital forensics, cybersecurity, or incident response is beneficial.

    Skills and Attributes:

    • Strong organizational skills with attention to detail.
    • Ability to work under pressure and handle high-stress situations.
    • Excellent written and verbal communication skills.
    • Patience and empathy when dealing with end-users.
    • Ability to maintain confidentiality and handle sensitive information.
    • Willingness to learn new technologies and adapt to evolving IT environments.
    • Punctual and reliable with a professional and neat appearance.
    • Must have a valid driver's license.

    Personality Traits:

    • Well-organized with the ability to prioritize tasks effectively.
    • Resilient and able to maintain composure in challenging situations.
    • Confident and proactive in addressing IT issues.
    • Demonstrates a strong work ethic and a proactive approach to problem-solving.

    Other Requirements:

    • Flexibility to work occasional evenings or weekends as needed.
    • Ability to travel occasionally for onsite support or projects.

    Benefits

    • Competitive salary.
    • Opportunities for professional development and training.
    • Collaborative and supportive work environment in an established company.


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