Key Account Manager, Air - Kempton Park, South Africa - DSV
Description
DSV - Global transport and logistics
Location:
Kempton Park
Job Posting Title:
Key Account Manager
Time Type:
Full Time
Main purpose of the role
Key Account Manager is responsible to grow and a retain a portfolio of clients.
Duties and responsibilities
Managing multiple clients according to the stages in a client life cycle
Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
Creating and maintaining the client information pack
Manage the opening of accounts process - and continuous updating of client information
Be accountable for the contract negotiations process, understanding and mitigating the risk identified
Presenting to and implementing new DSV products, processes and strategies with client (s)
Management of client queries
Quality checking estimates and ensuring they are submitted on time
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client's business
Record under threat and lost accounts on CRM system
Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
Facilitate rate negotiations and increases
Arrange and control customer action plan processes for clients
Identify and report on quantified value for clients
Take meeting minutes and follow through to close out
Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
Ensure standard operating procedures are signed off by the clients, documented and maintained
Ensure DSV complies with client health, safety and environment requirements
Compile monthly revenue reports for clients and portfolio
Co-ordinate available client logistics training
Minimum Requirements
Minimum of 5 years' experience in Freight Forwarding.
Own vehicle a must, driver's license, ability to travel
Qualifications
Matric - Essential
Tertiary Qualifications
Advantageous
Computer packages
CW, MS Word, Excel, PowerPoint, and Outlook
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.
You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.
DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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