General Manager - Cape Town - Totalstay

    Totalstay
    Totalstay Cape Town

    3 days ago

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    Description

    About the role

    Totalstay operates Latitude Aparthotel in Cape Town, offering premium accommodation and exceptional guest experiences.

    We seek an experienced Aparthotel General Manager to lead our team and ensure seamless property operation. The ideal candidate will have a strong background in managing housekeeping teams, VIP guest management, hotel marketing, revenue reporting, and overall hotel operations.

    You'd be an excellent fit for this role if you have:

    • Bachelor's degree or certification in Hospitality Management or related field.
    • Proven experience in hotel management, with focus across housekeeping, rooms division, operations, and guest services.
    • Strong leadership and team-building skills, with ability to motivate and inspire others.
    • Excellent communication and interpersonal skills, with customer-centric mindset.
    • Solid understanding of revenue management principles and strategies.
    • Proficiency in hotel management software and Google suite applications.

    Your Key Responsibilities:

    Leadership & Team Management

    • Provide visionary leadership to the entire hotel team, fostering culture of excellence, teamwork, and continuous improvement.
    • Recruit, train, and mentor housekeeping, concierge, and maintenance teams to ensure high performance and professional development.

    Operational Excellence

    • Oversee all aspects of hotel operations, including housekeeping, front desk, maintenance, and guest services, to ensure exceptional guest experiences.
    • Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
    • Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimise performance.

    Guest Experience

    • Champion guest-centric approach, ensuring that all guest interactions exceed expectations and reflect brand values.
    • Implement personalised guest services and amenities to enhance VIP guest satisfaction and loyalty.
    • Address guest feedback and resolve any issues or concerns in timely and effective manner.

    Revenue Management

    • Assist Totalstay central Revenue team to develop and execute strategies to drive revenue growth, including pricing optimisation, upselling opportunities, and promotional campaigns.

    Marketing

    • Monitor market trends and competitor activity to identify opportunities for revenue and experiential enhancement.
    • Work closely with marketing department to develop and implement ideas that enhance brand image, credibility, and occupancy rates.

    Financial Management

    • Work with Totalstay Operations team to develop and manage hotel budget, ensuring that revenue and expenses are in line with financial targets.
    • Implement cost-control measures to maximise profitability while maintaining service quality.
    • Prepare regular financial reports and forecasts for senior management.

    Quality Assurance and Compliance

    • Maintain high standards of cleanliness, maintenance, and safety throughout the property.
    • Ensure compliance with all relevant regulations, standards, and company policies.
    • Conduct regular inspections and audits to uphold quality assurance standards.

    What We Offer

    • Competitive salary package tailored to your experience and expertise.
    • Dynamic workplace where your contributions drive real change.
    • Opportunities to unlock your potential for career advancement.
    • Vibrant and inclusive company culture, prioritising well-being of every team member.
    • Enjoy perks like "Friends & Family" nightly rates at all Totalstay properties, wellness initiatives, and reward and recognition programme.
    • Thrive in environment that values innovation, collaboration, and personal growth.
    • Join supportive team committed to your success, professionally and personally.
    • Be part of company that celebrates diversity and empowers employees to reach new heights.

    About Totalstay

    Totalstay creates better way for travellers to stay. We combine best-practice of top hotels with flexibility and freedom of DIY travel. Everything a traveller wants from hotel combined with everything they love about home. We offer essential services a traveller expects from hotel together with freedom, space, and individuality of home. It's the best of both worlds. And it's the best way to travel. With private collection of fully managed, hotel-grade vacation rentals in Cape Town, including boutique hotels, aparthotels, villas, and serviced apartments, we aim to ensure that a guest's stay is as memorable as possible, from start to finish.



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