Key Accounts Manager Midrand - GP Consult

    GP Consult
    GP Consult Midrand

    1 day ago

    Default job background
    Description

    Duties & Responsibilities

    Primary Purpose of the Job

    • Developing trust relationships with major clients to prevent them from turning to competitors
    • Fully understanding key customer needs and requirements
    • Continuously proposing solutions that meet customer objectives, expanding existing relationships
    • Ensuring timely delivery of correct products and services to customers
    • Serving as the primary point of contact between key customers and internal teams
    • Resolving customer issues and complaints to maintain trust
    • Monitoring and analyzing performance metrics to suggest improvements
    • Operating as the lead contact for all matters related to client accounts
    • Conducting research to identify new potential customers and market opportunities
    • Providing timely and effective solutions aligned with client needs
    • Liaising with Marketing and Product Development departments to ensure brand consistency
    • Staying up-to-date on new product launches and waste management solutions
    • Managing key accounts
    • Presenting and reporting on client reviews (monthly, quarterly, annually)

    Requirements and Skills

    • Experience in sales and delivering solutions based on customer needs
    • Ability to manage multiple account projects simultaneously while maintaining attention to detail
    • Strong communication and interpersonal skills for building relationships with professionals at all organizational levels
    • Excellent organizational skills
    • Problem-solving and negotiation abilities
    • Communicating progress to internal and external stakeholders
    • Influencing key stakeholders at all organizational levels, including executives and C-level
    • Strong verbal and written communication skills

    Main Tasks (Day-to-day Sales Management Tasks)

    • Assisting with challenging client requests or issue escalations
    • Analyzing client data to provide valuable feedback and propose solutions
    • Monitoring market trends and providing competitor feedback
    • Highly goal-oriented, assertive, and hands-on problem solver
    • Analyzing and drawing inferences from data

    Duties / Tasks

    • Weekly planning and reporting of key client meetings and feedback
    • Yearly forecasting of new developing key accounts based on sales potentials
    • Adding existing clients to the key account structure
    • Building monthly reports from available web portal data
    • Presentation and signing off of monthly reports completed by the Aftersales department
    • Liaising with the Sustainability department on new projects and project timelines

    Package & Remuneration

    R 35,000 - R 45,000 Monthly

    • HR Services, Recruitment & Selection
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