- Respond to customer inquiries, providing detailed and accurate information on taxation and property services.
- Assist customers in understanding their taxation obligations and the services available to them.
- Manage effective communication with clients to ensure their needs are met promptly.
- Collaborate with team members to maintain high service delivery standards.
- Stay updated with the latest developments in the taxation and property sectors to provide informed support.
- Matric, with further education in relevant fields considered an asset.
- Prior experience in customer service, ideally related to taxation or property management.
- Proficient use of Microsoft Office tools and familiarity with digital communication platforms.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Capacity to work both independently and as part of a collaborative team.
- Must be a current employee of Quantanite .
- Ability to work USA related shift patterns.
Customer Service Associate - Johannesburg, South Africa - Quantanite
Description
About Quantanite: Quantanite is a global leader in Business Process Outsourcing (BPO), delivering comprehensive services such as customer support, back-office operations, and IT consultancy. Our mission is to provide scalable and innovative solutions that drive efficiency and growth for our clients' businesses.
About the Role: We are seeking a Customer Service Associate to join our dynamic team. This role focuses on delivering outstanding customer service and handling inquiries within the taxation and property industry.
Key Responsibilities:
Minimum Requirements:
Why Join Quantanite? At Quantanite, we value and reward our team's contributions, providing a vibrant and growth-oriented work environment. We offer substantial opportunities for professional development, helping you to advance your career within a forward-thinking and supportive company.
Application Information: This position is currently open exclusively to internal employees of Quantanite. Applications from employees affected by S189 processes will take preference.