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    • German-Speaking Customer Service Agents - Sandton - Callforce

    Callforce
    Callforce Sandton

    1 month ago

    CallForce background
    Description

    Creating Purposeful Careers as We Build the Future of Contact Centre Solutions

    We are seeking a highly motivated and detail-oriented individual to provide exceptional customer service and support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction by delivering a professional and high-quality service.

    Key Responsibilities:

    1. Handle incoming customer inquiries via phone, email, chat, or social media in German.
    2. Provide accurate, valid, and complete information to customers by using the right methods and tools.
    3. Resolve customer complaints and issues promptly and effectively.
    4. Maintain a positive, empathetic, and professional attitude towards customers at all times.
    5. Collaborate with other departments to resolve complex issues and improve the customer experience.
    6. Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
    7. Identify and escalate priority issues to the appropriate team or manager.
    8. Follow communication procedures, guidelines, and policies.
    9. Participate in training sessions to improve product knowledge and customer service skills.

    Requirements:

    1. Fluency in German and proficiency in English.
    2. Previous experience in customer service, preferably in a BPO or call center environment.
    3. Strong communication and interpersonal skills.
    4. Ability to handle multiple tasks and work in a fast-paced environment.
    5. Problem-solving skills and a customer-oriented attitude.

    What We Offer:

    1. Comprehensive training and development programs.
    2. Opportunity to work in a multicultural and dynamic environment.
    3. Career advancement opportunities within the company.

    Skill Requirements:

    Business Process Outsourcing (BPO), Customer Satisfaction, Customer Service, Customer Support, German

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