Guest Relations Officer stellenbosch - Stellenbosch, Western Cape, South Africa - HotelJobs

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HotelJobs
Verified Company
Stellenbosch, Western Cape, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Responsibilities:


  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements and skills

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standard


  • Computer literacy

  • Experience on Gaap, Micros, Nightbridge, etc
  • A customeroriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and timemanagement skills
  • Diploma or Higher Certificate in Hospitality Management
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