Reservation Consultant Cape Town, South Africa - Staff Unlimited

    Staff Unlimited
    Staff Unlimited Cape Town

    1 week ago

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    Description

    Job Overview

    Our ideal candidate will provide exceptional guest experiences while maximizing revenue opportunities through expert travel guidance.

    Key Responsibilities:

    1. Develop relationships and create personalized experiences by booking company accommodations and logistics services in our operational areas.
    2. Nurture partnerships with global Travel Advisors, with a focus on African-based operators who collaborate with us.
    3. Execute administrative tasks to finalize bookings.
    4. Participate in ongoing product training to stay up-to-date.
    5. Ensure clients adhere to terms and conditions, make deposits, and complete final payments.
    6. Craft seamless itineraries that align with our brand promise and business strategy.
    7. Stay informed about relevant experiences to address Travel Advisor inquiries.

    Requirements

    We seek an experienced professional with:

    1. 3-5 years of retail travel industry experience or luxury/lodge hotel experience.
    2. A natural ability to build strong relationships with clients, combined with excellent communication skills.
    3. Meticulous attention to detail and accuracy.
    4. Experience selling unique experiences rather than traditional itineraries.
    5. Excellent written and verbal communication skills.
    6. Strong geographical knowledge of Africa.
    7. Proficiency in Microsoft applications, particularly Springer-miller, WETU, Travelogic, and LeanKit.
    8. A flexible approach to working varied shifts.


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