Customer Service Coordinator - Port Elizabeth, South Africa - TENNECO

Description

'Own Your Career' supports Tennecos People Model, ensuring that we both Select the Best and Build & Develop internal talent.

It is our commitment to develop and promote great talent within the Tenneco team.

PURPOSE:

Purpose is to control all aspects of customer ordering and communication.

MINIMUM REQUIREMENTS:

Education/Experience:

A minimum requirement is Grade 12 or Equivalent.

Ndip in Logistics and/or Equivalent.

2 Years experience within a similar environment.

KEY RESPONSIBILITIES:

Order Book Control

Responsibility for all incoming customer orders.

Understand and analyze customer schedules.

Complete order book reconciliations on a monthly basis.

Customer Queries

Liaise with customers on all queries or concerns.

Facilitate expediting and cancellation of orders.

Customer Relationships

Ensure customer contacts are regularly updated on the customer database.

Weekly contact with customers

Delivery Performance

Ensure 100% delivery performance to all customers.

Analyse and report delivery performance.

Liaise with other departments to ensure maximum performance.

Analysis of Customers

Control all customer forecasts and ensure accuracy of ERP system.

Analyse customer order trends.

KEY COMPETENCIES:

Computer Literacy

Excellent written and oral communication.

Must be able to problem-solve and find solutions.

Must be performance driven and results orientated.

Must be decisive and take ownership.

Must have basic mathematical and numerical skills.

Must be a team player