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    • Reservations Sales Agent - Cape Town - Marriott

    Marriott
    Marriott Cape Town

    1 month ago

    Default job background
    Description

    Job Summary

    We are seeking a highly organized and detail-oriented professional to oversee the accuracy of room blocks, reservations, and group market codes. The ideal candidate will have excellent communication skills and be able to effectively convey company values and culture to new employees.

    Key Responsibilities

    • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
    • Verify availability of room type and rate
    • Explain guarantee, special rate, and cancellation policies to callers
    • Accommodate and document special requests
    • Answer questions about property facilities/services and room accommodations
    • Follow sales techniques to maximize revenue
    • Input and access data in reservation system
    • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual

    Additional Duties

    • Assist management in training, scheduling, counseling, and motivating and coaching employees
    • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
    • Follow all company policies and procedures
    • Welcome and acknowledge all guests according to company standards
    • Anticipate and address guests' service needs
    • Thank guests with genuine appreciation

    Requirements

    • High school diploma/G.E.D. equivalent
    • At least 1 year of related work experience
    • No supervisory experience required

    Language and Abilities

    • Excellent communication and interpersonal skills
    • Ability to multitask and prioritize tasks
    • Basic math skills and accuracy with numbers
    • Ability to read and visually verify information in a variety of formats

    Work Environment

    • Work in a fast-paced environment with multiple priorities and deadlines
    • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

    Marriott International is an Equal Opportunity Employer

    We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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