Cash Supervisor D - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

To ensure the operational efficiency of the cluster or treasury area and or the balancing team

experience and qualifications:

3year industry related Degree.
3 Years' experience in finance with exposure to a bank environment preferential

additional requirements:

responsibilities:

Increase cash turnover per head for the cluster to maximise income earnings on cash controlling
Ensure the increase of revenue by decreasing cash losses for the bank by managing cluster differences and check teller incidents and sign them off.
Manage costs / expenses within approved budget to achieve cost efficiencies by especially controlling overtime/ under time within the cluster as well as your own.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members.
Manage existing clients and grow portfolio through making contact and generating leads
Resolve all customer queries efficiently, and within agreed timelines.
Maximise Business Portfolio crosssell opportunities and strengthen client relationships.
Ensure the proactively targeting of existing local International Banking customers and look for new opportunities to convert to sales by the team.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information regarding the team efficiencies and productivity.
Comply with governance in terms of legislative and audit requirements.
Ensure that the tellers continually have work to process to increase the cluster productivity and assist with cluster balancing if problems arise.
Track and ensure that processes conform to the Service Level Agreement between FNB cash and Service Providers.
Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
Responsible for ensuring that the Protection and Security Quick Guide is read by all staff monthly.