Scored Product Head - Gauteng, Randburg, South Africa - WesBank

Description

WesBank's job vacancy, Career and Recruitment

Job title : Scored Product Head – Randburg jobs in Gauteng

Job Location : Gauteng, Randburg

Deadline : April 22, 2024

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Job Description

To formulate and implement a segment agnostic scored capability to increase market penetration and ensure sustainable business growth.

To provide direction and ensure the achievement of service excellence in a high-volume environment.

Develop a scored strategy aligned to business strategy to ensure business growth and sustainability.

Establish a data-led sales capability that balances growth, risk and return to enable scalable scoring functionality.

Increase market penetration across origination channels to strengthen the business' market position.

Set and deliver targets in consultation with regions for sales service by identifying effective and efficient drivers.

Align strategic objectives with specific performance measures and control systems to track and monitor progress.

Establish, implement and maintain sound business processes that minimize risk and deliver quality and seamless customer experience.

Optimize fulfilment processes and re-engineer as required to maximize the service delivery objectives and customer experience.

Ensure optimized customer experience and service throughout the value chain.

Source, analyze and implement market research findings and trends to develop innovative solutions to increase market penetration and ensure sustainability and future competitive growth.

Cultivate and manage objective working relationships with a variety of internal and external stakeholders including channels of origination and enablers.

Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.

Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.

Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.

Facilitate the conversion of knowledge and ideas into new or improved products, processes, and services.

Manage designated product development projects from inception to final execution, including post implementation evaluation.

Ensure integrated view and reporting of relevant business information.

Report on and / or find solutions to items resulting from findings by internal or external audit and client management risk.

Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility.

Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.

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