Service Administator - East London, South Africa - Abantu Staffing Solutions

Abantu Staffing Solutions
Abantu Staffing Solutions
Verified Company
East London, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Overview:

To provide support to various departments which includes accounts, management and technical department. Ensure stability in profitability by maintaining a high customer satisfaction and retention rate.


Minimum requirements:


  • Grade 12 / Matric
  • Completed tertiary in Business Management, Project Management, Cost & Management Accounting (highly advantageous)
  • 2+ years relevant job experience
  • Computer literate

Responsibilities:


  • Liaise with both clients and suppliers with regards to active jobs
  • Maintain filing system to ensure that documents are filed correctly
  • Manage effective systems to control time, cost and quality
  • Compilation and submission of reports one expenses to Service Head of Department and clients on completion of jobs
  • Monthly service scheduling of all clients
  • Create quotations for clients based on job card feedback
  • Control job card sequencing and priority, follow up on outstanding job cards
  • Generating invoices and credit notes
  • Review, capture and ensure accuracy of approved job card, invoices and client information
  • Identify and address discrepancies
  • Generate and control routine service schedules, follow up on outstanding service schedules
  • Provide continual customer feedback
  • Order and requisition material and parts required for all technicians. Follow up on deliveries.
  • Overall control of all documentation and paperwork
  • Address any servicerelated queries and information requests
  • Submission of quotes and invoices

Competencies:


  • Strong communication skills (verbal and written)
  • Solid Computer Literacy skills (MS Office, able to learn new systems)
  • Able to carry out instructions effectively
  • Organised and meticulous
  • Accurate and efficient
  • Reliable, responsible and professional
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