Host Car Sales - Johannesburg - Esteem Recruitment

    Esteem Recruitment
    Esteem Recruitment Johannesburg

    3 hours ago

    Description

    NON-NEGOTIABLE REQUIREMENTS

    • Grade 12 (Matric) or equivalent NQF4 qualification.

    • Strong customer service and communication skills, with proven experience in a customer-servicedriven environment.

    • Proficiency in Microsoft Office and general computer navigation.

    • A valid drivers licence.

    • Willingness to work overtime and weekends as required by the business.

    Will also count highly in your favour if you have

    • Previous experience in the automotive industry (dealership, car rental, or related environment).

    • Familiarity with CRM or customer management systems.

    • Sales experience, or experience with up-selling of products or services.

    DUTIES WILL INCLUDE:

    CLIENT ENGAGEMENT

    • Warmly greet and welcome clients visiting the showroom.

    • Provide a professional first point of contact for all walk-in customers.

    • Ensure each client enjoys a smooth, efficient, and memorable buying journey.

    • Maintain a welcoming, approachable, and informative presence at all times.

    • Answer product-related queries in a clear and professional manner.

    CRM MANAGEMENT AND NEEDS ANALYSIS

    • Capture client information accurately using the CRM system.

    • Conduct needs analyses to understand client requirements and assist in building tailored deals.

    VEHICLE DEMONSTRATIONS

    • Conduct engaging vehicle demonstrations.

    UPSELLING OF ADD-ON PRODUCTS

    • Promote and upsell additional products and services to enhance customer purchases.

    TEAM COLLABORATION AND ADMINISTRATION

    • Coordinate with the Admin Supervisor and Assistant to ensure client satisfaction.

    • Keep CRM records updated and accurate after each customer interaction.


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