Client Service Consultant - Pretoria, South Africa - Talent Evolution

Talent Evolution
Talent Evolution
Verified Company
Pretoria, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Duties:


  • Provide excellent customer service in a professional manner and compliant with quality and performance standards.
  • Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
  • Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
  • Ensure that the customer understands the product.
  • Respond to customer queries and address service complaints timeously.
  • Build positive customer relations.
  • Solve or escalate customer queries and complaints timeously.
  • Adhere to agreed processes to deliver operational results.
  • Prioritise and function positively under pressure.
  • Maintain efficient workflow and administrative processes and comply with internal SLAs.
  • Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
  • Recording accurate notes on all systems as required.
  • Ensure adherence to call back times and regular follow up when liaising with clients.

Minimum required qualifications

  • Grade 1
  • RE5
  • 150 FAIS credits

Minimum required experience:


  • Experience in short
- and or long-term insurance products.

  • Minimum 2 years' experience in a Customer Service role in an insurance call centre environment (with references).

Skills required

  • Specialist knowledge and skills with regards to Insurance policies/ procedures.
  • Computer Literate (Excel, Word & Outlook).
  • Excellent verbal, written and numeracy skills.
  • Excellent telephonic sales and service ability.
  • Vernacular an advantage.
  • Understand importance of confidentiality with regards to clients' financial information.
  • For more information please contact:
**Elsabe Olckers
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