Customer Service Clerk - Kempton Park, South Africa - Plennegy
Description
2023/04/19Reference Number
C200006
Description
A role has become available for a Customer Service Clerk in our National Customer Services area for the Production and Supply Chain Department.
The purpose of this role is to ensure that all orders are processed promptly and efficiently as per Customer's requirements.
RESPONSIBILITIES:
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Identify and escalate priority issues
- Follow up on customer calls where necessary
- Document all call information according to standard operating procedures
Requirements:
REQUIREMENTS:
- Matric
- Computer Literacy
- Customer Relationship Skills
- Telephone etiquette
- Work Level
- Junior
- Job Type
- Permanent
- Salary
- Market Related
- EE Position
- No
- Location
- Kempton Park
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