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    • Strategic Finance Operations Expert - Midrand - Tower Group

    Tower Group
    Tower Group Midrand

    1 month ago

    tower group background

    Job title: Operational Consultant

    Description

    At Tower Group, we are seeking a highly skilled Strategic Finance Operations Expert to join our team. As a key member of our finance operations team, you will play a crucial role in ensuring seamless merchant onboarding, query management, and value-added services support for Vodacom Payments.

    Key Responsibilities:

    • Manual Merchant Data Capturing: Assist with the manual capturing of merchant data as required, ensuring accuracy and attention to detail.
    • FICA/AML Documentation Validation: Validate and correct FICA/AML documentation to ensure compliance with set standards, maintaining high levels of accuracy and efficiency.
    • Query Management: Manage second-level queries related to core system changes, terminal requests, and general value-added services inquiries, providing timely and effective resolutions.
    • Subject Matter Expertise: Act as a subject matter expert for projects impacting areas of responsibility, leveraging your knowledge and expertise to drive project success.

    Performance Indicators:

    • Application Processing Accuracy: Maintain high levels of accuracy and throughput in application processing, ensuring seamless and efficient transaction handling.
    • FICA/KYC Verification: Verify and validate FICA/KYC documentation accurately and efficiently, ensuring compliance with regulatory requirements.
    • Operational Query Resolution: Resolve operational queries in a timely and accurate manner, providing excellent customer service and support.

    Requirements:

    The ideal candidate will possess strong analytical skills, attention to detail, and effective communication abilities. They will be able to work independently and as part of a team, with a proactive approach to problem-solving and a commitment to delivering high-quality results.

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