Front Office Manager - Brits, South Africa - Dream Hotels and Resorts

Dream Hotels and Resorts

Verified Company

Brits, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Be the 1st line of contact to our guests. We are looking for your expertize, experience and skill to supervise & manage FO, incl Reservation & Reception.

Are you the one to fill this opportune position ?_ One of our impressive lodges is looking to place a receptionist to be 1st line of contact for their guests.

_

Duties:

To manager FO / Reception / Reservation_
Maintain a positive attitude and friendly demeanour.
Welcome guests as they arrive
Manage incoming calls
Perform reservation requests
Respond to all guest questions and requests.
Manage guest bookings and reservations.
Keep a tidy and orderly work space.
Verify customer information and payment options,
Determining rooms available
Accept payments
Check guests out.
Administration

Must have

Min 1

- 2 yrs exp in Reservation & / FOH

Min 1

-2 yrs exp in Reception

Previous exposure to a Lodge / Hotel environment
Pref a tertiary education in related field

Must have exp in:

-
_Point of sale system Apex, Plus central, Nebula Pos _:

Min 1-2 yrs exp in Reservation / Reception /FOH
Min 1

-2 yrs exp in Stock Control

Exp in Compliance officer
Guest Liaison
Previous exposure to a Lodge / Hotel environment
Pref a tertiary education in related field

KPA's
- ensure faultless and continual quality customer service at all times
- manage bookings, greet guests,
- seamlessly resolve customer issues or complaints.

Strong multitasking skills; multitasking with ease
Sound communication competencies
Capable of working in a fastpaced environment.
Ability to manage complaints subtly

Qualification

Matric
Relevant tertiary qualification would be advantageous
Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

Soft Skills