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  • IT Support Engineer - Cape Town - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Cape Town

    3 weeks ago

    Boardroom Appointments background
    Description

    Job Summary:

    • We are seeking a highly skilled Technical Support Engineer with a strong background in IT and Linux to join our team.
    • The ideal candidate will have experience with Cloud Solutions, specifically AWS, and Google Workspace suite of applications administration.
    • They will also possess excellent troubleshooting skills, both for hardware and software issues, as well as good interpersonal and communication skills.

    Responsibilities:

    1. Installing, configuring, and updating Linux/Mac Laptop computer systems to ensure optimal performance and security.
    2. Providing technical support on-site or remotely to a hybrid and international user base, including resolving authentication system issues and responding to IT/Cloud support requests.
    3. Diagnosing and repairing hardware malfunctions, software issues, and networking problems, either directly or by engaging with 3rd party vendors.
    4. Maintaining the IT infrastructure system software up-to-date to ensure seamless operation.

    Requirements:

    • Relevant IT degree/diploma/certification (e.g., CompTIA A+) is a plus.
    • At least 2+ years of proven work experience as a technical support engineer on Linux and Vtiger.
    • Familiarity with POPI and ISO 27001 certifications is a plus.
    • Good knowledge of computer hardware and networking systems, as well as endpoint security.
    • Ability to troubleshoot complex hardware and software issues.
    • Currently based in Cape Town.

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