Customer Service Representative Nights - Cape Town - TTEC

Description

TTEC's Customer Service Representative – Nights role offers a chance to brighten days and ignite your career with an award-winning employment experience. Working on site in Cape Town, South Africa, you'll be part of creating exceptional customer experiences.

What You'll Be Doing

You will answer incoming communications from customers, conduct research to provide answers for their issues, and make a positive impact on their experience.

Key Responsibilities:

• Respond to customer inquiries via various channels
• Resolve customer issues through research and problem-solving

What We're Looking For

We need candidates with a passion for helping others, who possess strong communication and problem-solving skills. Requirements include:

• At least 6 months of customer service experience
• A high school diploma or equivalent
• The ability to recognize, apply, and explain product or service knowledge
• Basic computer skills

What You Can Expect

We offer a supportive environment that fosters career growth and development. As a TTEC team member, you can expect:

• Ongoing training and coaching to ensure success in your role
• A fixed-term contract with opportunities for advancement
• An inclusive culture that values diversity and community involvement
• A global team of dedicated professionals guided by our company values

About TTEC

TTEC is a customer experience technology and services company that helps businesses build engaging, profitable customer relationships. With a history dating back to 1982, we've worked with many leading brands to deliver exceptional customer experiences through our combination of humanity and technology.