Key Accounts Manager - Sandton, South Africa - Bluespec Holdings

Bluespec Holdings

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Functions:

Managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.

A Key Account Manager is responsible to ensure that required service levels are maintained.

Responsibilities:

Implementation of Client Portfolio.
Understanding the requirement (Services Protocols).
Documentation of agreed processes (Agreement Client Detail Form)Systems (Creation of Dreamtec node Creation of Accumatica Account).
Telephony (creation of Smart Access Number Trigger Number|IVR Recording, Scripting).
Data (Linking of client data to Dreamtec| Business Rules Testing).
Rates (Documented, Implementation on Dreamtec|Tested).
Training (Contact Centre Agents).
Understanding of Bluespec, First assist, Towing and Emergency Services Industry.
Knowledge of Client Portfolio.
Implementation Set Up (Agreement | CDF).
Operations (Processes | Protocols | Service Levels) & Finance (Processes Requirements).
Ensure Compliance and Understanding of client portfolio by all internal departments.
Extensive Reporting to Clients.
Monthly Utilization Stats, Service Enquiries & Various Analysis Reports.
Constant Interaction with Clients.
Monthly Operational Meetings.
Admin.
Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews Rate Renewals.

Job Requirements:

Goaloriented, organized team player.
Selfmotivated, selfdirected.
Able to work under pressure & outside of business hours.
Excellent interpersonal relationship skills.
Innovation, decision making and tenacity.
Able to multitask, prioritize, manage time efficiently and meet deadlines.
Indepth understanding of company key clients and their requirements.
Eager to expand company with new clients and programmes.
Excellent verbal Written communication skills; must be a listener and a presenter.
Strong numeracy skills with demonstrated attention to detail.
Strong Problemsolving skills.
Strategic planning & Strong Admin Skills.
Analytical Skills.
MS Office excel | word | power point.
Own transport.