Fit and Groups Reservations Consultant - Camps Bay, South Africa - HotelJobs

HotelJobs

Verified Company

Camps Bay, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through staff incentives and career development, this is the company for you.

We have an exciting opportunity for a FIT and Groups Reservations consultant to join our busy team.

Minimum Requirements

Matric
Hospitality / Tourism diploma preferred, but not essential
Minimum 2 years experience in the same or similar position
MS Office proficiency
OPERA

Duties and Responsibilities

Product Knowledge

Property Knowledge of all Village & Life trade products
Policies and Procedures
Sub Brands
Details/terms of subbrands within the Village & Life portfolio
Superior product knowledge is vital
Product knowledge is a responsibility not a function

Customer Relations

Maintain a high standard of customer service and excellent communication skills
Adopting a "can do" attitude with regards to customer enquiries
Assist in investigating and resolving customer complaints

Sales

Promote and Sell the Village & Life products and services using upselling and suggestive selling techniques.
Maintain a high level of product and service knowledge about all Village & Life properties/products.
Quotations done accurately and with precision
Confirmation and pro forma invoices processed and issued on time according to procedures and payment schedules
Follow up and handover of all details of groups to property management and events to the relevant operations manager
Seek to always maximise revenue sales and occupancies

Reservations

Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator details to appear on correspondence and in PMS.
Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator details to appear on correspondence and PMS accurately.
Liaison with clients and VNL villages

- maintain professional and cordial relations

Process amendments to reservations such as extensions, early departures, etc
Manage "no show" reservations by investigation and recording of same
Record special billing arrangements for reservations in all business segments
All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS properties to be aware of guests special requests to meet and exceed guests expectations
Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Immediate communication, to front office, of amendments to on the day arrivals.
Followup on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
Followup on any special requests, tourism service bookings and arrival times.
Follow up on all trade peak bookings within the Village and Life property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
Communication of any special / VIP bookings to Reservations Manager and Front Office.
Guest complaints and follow up communicated to the Travel Support Manager
Accept waitlist reservations, record and follow up on PMS

Shifts