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  • Emergency Roadside Support Specialist - Sandton, South Africa - Motus Corporation

    Motus Corporation
    Motus Corporation Sandton, South Africa

    1 month ago

    Motus Corporation background
    Description

    Position Overview:
    The Roadside Assistance Agents play a crucial role in ensuring clients are safely off the road as quickly as possible. They are tasked with coordinating service providers to transport vehicles to the nearest dealership.

    Key Responsibilities:
    - Provide immediate assistance to clients in need of locksmith services, tire changes, fuel delivery, and jump starts for flat batteries.
    - Diagnose vehicle issues over the phone, accurately identifying the problem and determining the necessary course of action, whether it involves dispatching technical support or arranging towing services.

    Skills Required:
    - Excellent communication skills to effectively assist clients during stressful situations.
    - Strong problem-solving abilities to quickly assess and address roadside failures.