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Emergency Roadside Support Specialist - Sandton, South Africa - Motus Corporation
Description
Position Overview:
The Roadside Assistance Agents play a crucial role in ensuring clients are safely off the road as quickly as possible. They are tasked with coordinating service providers to transport vehicles to the nearest dealership.
Key Responsibilities:
- Provide immediate assistance to clients in need of locksmith services, tire changes, fuel delivery, and jump starts for flat batteries.
- Diagnose vehicle issues over the phone, accurately identifying the problem and determining the necessary course of action, whether it involves dispatching technical support or arranging towing services.
Skills Required:
- Excellent communication skills to effectively assist clients during stressful situations.
- Strong problem-solving abilities to quickly assess and address roadside failures.