Division Manager - Gauteng - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Gauteng

    1 week ago

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    Description

    Division Manager

    Job Overview

    The Division Manager oversees the team, ensuring smooth daily operations and fostering high productivity and engagement across departments. This individual manages customer care, coordinates with sales, assigns and monitors tasks, and mediates team dynamics as needed. As a key point of accountability, the Division Manager maintains workflow efficiency and fosters a positive office environment.

    Key Responsibilities

    Team Leadership

    • Oversees daily work, tracks task completion, and ensures deliverables meet expected quality and timelines.
    • Assigns and follows up on tasks for each team member, providing guidance and support.
    • Serves as the primary point of contact for resolving staff concerns, mediating conflicts, and adjusting team processes to optimize productivity.

    Customer Care Management

    • Learns customer care initiatives, ensuring a responsive, empathetic, and solution-oriented approach to customer inquiries.
    • Implement key performance indicators (KPIs) to monitor and improve customer service effectiveness.

    Sales Support & Coordination

    • Works closely with the sales team, staying involved in sales activities to ensure alignment with office goals and objectives.
    • Monitors sales tasks, tracks progress, and ensures each team member is equipped to meet their targets.
    • Provides feedback to the sales team on performance, suggests strategies for improvement, and fosters a results-driven culture.

    Office Operations & Reporting

    • E nsures daily operations run smoothly, focusing on efficiency, productivity, and positive team morale.
    • Implements and tracks KPIs across the team, maintaining accountability for each department's goals.
    • Provides regular reports to management, highlighting key accomplishments, challenges, and recommendations for ongoing improvements.

    Desired Qualifications

    • Proven experience in team leadership or management roles.
    • Strong customer care experience with a track record of improving customer satisfaction.
    • Familiarity with sales processes and metrics.
    • Exceptional interpersonal and communication skills.
    • Problem-solving mindset with an ability to mediate and make quick, effective adjustments.


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