- Oversees daily work, tracks task completion, and ensures deliverables meet expected quality and timelines.
- Assigns and follows up on tasks for each team member, providing guidance and support.
- Serves as the primary point of contact for resolving staff concerns, mediating conflicts, and adjusting team processes to optimize productivity.
- Learns customer care initiatives, ensuring a responsive, empathetic, and solution-oriented approach to customer inquiries.
- Implement key performance indicators (KPIs) to monitor and improve customer service effectiveness.
- Works closely with the sales team, staying involved in sales activities to ensure alignment with office goals and objectives.
- Monitors sales tasks, tracks progress, and ensures each team member is equipped to meet their targets.
- Provides feedback to the sales team on performance, suggests strategies for improvement, and fosters a results-driven culture.
- E nsures daily operations run smoothly, focusing on efficiency, productivity, and positive team morale.
- Implements and tracks KPIs across the team, maintaining accountability for each department's goals.
- Provides regular reports to management, highlighting key accomplishments, challenges, and recommendations for ongoing improvements.
- Proven experience in team leadership or management roles.
- Strong customer care experience with a track record of improving customer satisfaction.
- Familiarity with sales processes and metrics.
- Exceptional interpersonal and communication skills.
- Problem-solving mindset with an ability to mediate and make quick, effective adjustments.
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Technical Manager Tshwane
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general manager, sales
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Technical Manager Pretoria West
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national technical manager
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Division Manager - Gauteng - Findojobs South Africa
1 week ago

Description
Division Manager
Job Overview
The Division Manager oversees the team, ensuring smooth daily operations and fostering high productivity and engagement across departments. This individual manages customer care, coordinates with sales, assigns and monitors tasks, and mediates team dynamics as needed. As a key point of accountability, the Division Manager maintains workflow efficiency and fosters a positive office environment.
Key Responsibilities
Team Leadership
Customer Care Management
Sales Support & Coordination
Office Operations & Reporting
Desired Qualifications
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Site Manager- Estates Division
Fidelity Services Group- Gauteng
-
General Manager
Boardroom Appointments- Pretoria
-
General Manager B2B
Boardroom Appointments- Pretoria
-
Divisional Head: Corporate Functions
South African Reserve Bank Group- Pretoria
-
Administrative Assistant
ProSidian Consulting, LLC- Pretoria
-
Senior Business Analyst
wePlace- Pretoria
-
Chief Finance Officer
Heitha Staffing Group- Pretoria
-
Senior Business Analyst
hearX Group- Pretoria
-
General Manager: Industrial Sales Negotiable
Key Careers And Consulting- Gauteng
-
Investec Bonds Secretary
Dante Personnel- Pretoria
-
Senior Ba
Ananzi- Pretoria
-
BDM– Pumps
TalentSphere Pty Ltd- Gauteng
-
Divisional Head: Credit Risk
South African Reserve Bank- Pretoria
-
Technical Manager Tshwane
SM Squared Talent (Pty) Limited- Pretoria
-
general manager, sales
Employment and Social Development Canada- Pretoria
-
Technical Manager Pretoria West
Intercape- Pretoria
-
Divisional Chief Operating Officer
Ananzi- Pretoria
-
national technical manager
Intercape- Pretoria
-
Technical Manager Pretoria
Resource Associates- Pretoria
-
Millwright
RCL FOODS- Pretoria