- Provide exceptional client service by staying up-to-date with all broker-serviced products.
- Educate clients on trading and investment processes.
- Actively promote OST and bank products to clients.
- Respond to client queries efficiently via telephone and JIRA.
- Coordinate with transfer secretaries for share withdrawals and portfolio management.
- Ensure adherence to policies and procedures and manage account closures.
- Maintain positive relationships with internal teams and external partners.
- Achieve a 90% rating on service evaluations.
- Meet operational expectations.
- Deliver high client satisfaction and effective query handling.
- Generate innovative ideas and reduce operational errors.
- Comply with all regulations and enhance internal and external relationships.
- Qualifications: Matric, with a tertiary qualification or progress toward one; FAIS Accredited or studying toward FAIS accreditation.
- Knowledge: In-depth understanding of FICA, broker business, JSE Equities, SAFEX products, OTC products, and related trading instruments.
- Experience: Minimum 3 years of client service experience in a broker environment.
- Technical Skills: Proficiency in MS Office, fair knowledge of BDA/CCM and JIRA applications.
- Personal Skills: Excellent verbal communication, attention to detail, ability to handle pressure, and a client-centric approach.
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Client Service Officer - Johannesburg - Isilumko Staffing (JHB)

Description
Role Overview:
We are seeking a highly skilled Client Service Officer to join our team.
This role is pivotal in delivering outstanding service across our trading and investment platforms.
You will act as a key contact for traders and investors, providing expert guidance on stock market investments and our offerings.
Your responsibilities will include managing client queries, trading activities, and cross-selling bank products to enhance client satisfaction.
Key Responsibilities
Key Performance Measures
Competencies Required
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Officer: Customer Service
Absa Group Limited- Johannesburg
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Client Service Officer – Civil Law
North Australian Aboriginal Justice Agency (NAAJA)- Springs
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Client Service Officer – Alice Springs
North Australian Aboriginal Justice Agency (NAAJA)- Springs
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Front Office Support Lead
Dream Hotels and Resorts- Johannesburg
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Office Manager Johannesburg, South Africa
Isilumko Staffing- Johannesburg
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IT Services Proposal Manager
ITC Worldwide, LTD.- Johannesburg
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Office Manager/Office Administrator(6 month FTC)
Curiska- Johannesburg
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Office Manager Johannesburg
Elite Search & Selection- Johannesburg
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Junior IT Administrator
Snyman Ventures Inc.- Johannesburg
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Assistant Front Office Manager
Marriott Kathmandu- Johannesburg
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Customer Service Liaison
Absolut Career Personnel- Johannesburg
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Practice Manager
The Recruitment Council- Johannesburg
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Practice Manager
The Recruitment Council- Johannesburg
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Professional Development Specialist
McKinsey & Company, Inc.- Johannesburg
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Front Office Manager
Crew Life at Sea- Johannesburg
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Personal Assistant
Bianca consulting- Johannesburg
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L2-L3 Infrastructure Support Engineer
Netsurit- Johannesburg
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Customer Relations Manager
Boardroom Appointments- Johannesburg
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HR and Payroll Officer
Redember- Johannesburg
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PA and Office Manager
Ultra Personnel- Johannesburg