Sales Assistant Johannessburg - Johannesburg, South Africa - Pandora Jewelry

Pandora Jewelry

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Sales Associate is responsible for providing an excellent customer service and contributes to the achievement of the sales targets (quantitative and qualitative, individual and team).

The main purpose of the SA is to help the customer to select, within our universe of jewels, the ones that better express their personality.

_Key Accountabilities_

SELLING

Masters all the features of the products enhancing technical and stylistic details and attends to all the LINKs training to be always posted on the new launches
Understands and gives priority to the customer's needs in order to offer the best possible experience in store
Participates proactively and efficiently in sales activities, making use of all the tools and the sales channels available (on line and off line)
Contributes actively to the achievement of the sales objectives according to both the individual and the store's goals which are constantly monitored
Maintains high and consistent level of customer service standards
Asks constantly feedback to customers, by also using quality surveys
Manages all issues related to the costumer service in a serious, helpful and professional manner, in particular: complaints, returns, individual orders, etc.
Promptly finds the relevant / necessary information for the daily work performance (e

g:
priority of the day, goal of the day, important updates from the company)

VISUAL AND STORE ORGANISATION

Participates in the organization of the store, making sure that the store, the back office and the inventory are always kept clean and tidy
Checks the products delivered in the store, organizes and arranges them for display
Takes part in the stock control and internal inventory
Organizes the shipments to customers
Takes part in the Visual Merchandising activities
Keeps private any confidential information, in particular sensitive data concerning the company, the team and the customers
Supports the sustainability choices of the company, by putting into action measures aiming to reduce our impact on the environment and minimizing waste

OTHER - With the support of the SM, is co-responsible for its own training and constant updating

_Personal Competencies_

We are looking for an individual with excellent interpersonal relations management and ability to communicate in an open, transparent and constructive wat and to interact with people at different levels of the company.

Excellent active listening
Excellent service orientation, ability to create a good relationship with customers and to understand their needs/expectations
Problemsolving, curious and proactive approach when searching for alternative solutions
Ability to work in team, approachability, support and respect toward colleagues and managers
Flexibility and adaptability
Organizational and time management skills
Proven training skills on product, operations, sales techniques

_Qualifications_
- _Matric_
- _Preference will be given to an individual with a W&R Seta Qualification or a formal Degree/Diploma_

Application deadline:
**7 August 2023