Lodge Manager - Ladysmith - Pronel Personnel

Description

Our client is seeking a well-presented and experienced Lodge Manager to oversee the management of their property in the Ladysmith area. The role demands strong leadership, meticulous attention to detail, and a dedication to delivering exceptional guest experiences.

Key Responsibilities:

• Manage the lodge's daily operations, ensuring seamless service delivery.
• Maintain high standards of hospitality, anticipating guest needs and providing tailored experiences.
• Oversee staff performance, providing guidance, training, and discipline as needed.
• Coordinate maintenance schedules, preventative measures, and repairs to ensure the lodge's integrity.
• Monitor inventory, manage budgets, and optimize resource allocation.
• Collaborate with departments, including housekeeping, F&B, and rooms division, to ensure smooth operations and high standards.
• Prepare regular reports for non-resident owners/executive members on lodge activities and notable events.

Requirements:

• At least 5 years' experience in an equivalent position in a 4- to 5-star bush lodge.
• Mature, well-presented individual with excellent interpersonal skills.
• Passion for hospitality and commitment to delivering exceptional guest experiences.
• Strong English language skills, both written and spoken; additional languages such as Afrikaans and Zulu are an asset.
• Well-developed problem-solving skills and ability to handle pressure.
• Proven track record of effective staff management and labor law knowledge (BCEA, LRA).
• Good negotiation skills and ability to work within budgets.