Customer Service Representative - Krugersdorp, South Africa - Doves Funeral Services

Doves Funeral Services
Doves Funeral Services
Verified Company
Krugersdorp, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
We currently have a vacancy for a
:Customer Service Representative based at the
Doves Krugersdorp Branch, Gauteng.

Starting Salary:
Market related


Key Performance Areas:


RECEPTIONIST DUTIES

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook.
  • Maintains telecommunication system by following manufacturer's instructions for office phone and console operation.
  • Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUB's to balance Cash requests.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Ensure that branches provide excellent funeral services by managing branch complaints and complements report.

FUNERAL ADMINISTRATION

  • Receive First Call telephonically and transfer it to the Administration Controller.
  • Assist walkin clients that requests a removal to complete an information sheet and refer the client to the Administration Controller
  • Book funeral venues as requested by the Funeral Arranging Officer
  • Book the Minister as requested by the Funeral arranging Officer
  • Log onto the DovesNet system to check stock availability, book the item on the system.
  • Invoicing on DovesNet to other undertakers /removals
  • Book a gravesite or crematorium on request from the Funeral Arranger.

POLICY ADMINISTRATION

  • Receive premiums and process according to company policy.
  • Manage and control of cash receipt books and daily banking of cash.
  • Investigation of incorrect policy numbers on suspense list
  • Follow up with client on arrear policies.
  • Accurate data capturing of policies on PolicyNet.
  • Compile the Hub's policy Figures for Area Manager on a weekly basis

Minimum Requirements

  • Grade 12/Matric Certificate
2. 1 Year Receptionist / Secretary experience


  • Proficient in all MS Office packages
  • Customer care Experience
  • Financial services experience

Competencies required:


  • Customer Orientation
  • Problem solving
  • Is Resilient and Driven to Achieve Results
  • Take Initiative and Execute
  • Take Responsibility and be Accountable

Job Type:
Permanent


Ability to commute/relocate:

  • Krugersdorp, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

Education:


  • High School (matric) (required)

Experience:


  • Customer service: 1 year (required)
Application Deadline: 2023/12/20
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