IT Support Manager - Gauteng, South Africa - Smart Worx Group

Smart Worx Group

Verified Company

Gauteng, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our Lead client is looking to appoint a IT Support Manager to oversee our company's hardware, software, and computer networks.

IT Support Manager responsibilities include monitoring network infrastructure and resolving system issues. He /She need to have experience with IT performance management, network administration and system security.

If you're also familiar with data protection regulations and able to juggle multiple projects, we'd like to meet you.

Key areas of responsibility:

Responsible for the management of the company's information management technology.
Maintenance of all information technology equipment.
Initiates, coordinates, and enforces IT systems, policies, and procedures.
Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
Recommends appropriate information technology strategies, policies, and procedures based on the identified IT needs.
Troubleshoot hardware and software issues related to IT.
Perform preventative maintenance.
End user support.
Maintains staff by recruiting, selecting, orienting, and training employees.
Coaches, counsels, and disciplines employees.
Maintains a safe and secure work environment.
Preserves assets by implementing disaster recovery and backup procedures and information security and control structures.
Implementing security of the network, data and its storage and communication systems
Managing IT Projects
Other duties as assigned.

Education And Experience

Grade 12 (Matric Certificate)
Degree in Computer Science, IT, or relevant field
Computer literate (Microsoft Office Package)
Ability to identify and resolve issues regarding IT in a manner that is timely
Ability to respond swiftly to work demands

- strong critical thinking and decision-making skills

Firm grasp on IT infrastructure and operations best practices
MS SQL

Office 36

Power BI
ERP Experience

years' Experience managing IT projects

SAP
Networking and Wi-Fi
VPN Technologies
VoIP Telephone Systems
Remote Support Tools, Printers/MFC, Handheld Devices/Mobile Devices, Asset Management Tools, Server Management Administration, Microsoft Exchange Server, LAN
Local Area Network, WAN
Wide Area Network, Wpan
Wireless Personal Area Network
Direct work experience in a similar capacity in the same or similar industries.
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
Warehouse management System experience (WMS)
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
Firm grasp on IT infrastructure and operations best practices
Experience managing support ticket queues and ability to priorities
Excellent knowledge of networking protocols and components
Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems