Product Support Specialist - Bellville, Western Cape
Only for registered members Bellville, Western Cape, South Africa
1 month ago
* This salary range is an estimation made by beBee
Job summary
Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly.
Responsibilities
- Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
- Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
- Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
- Keep user guides, SOPs, and knowledge bases up to date
- Test and provide feedback on new releases, helping shape software improvements
- Support compliance and audit requirements by maintaining accurate processes and documentation
- Assist with installations, upgrades, and software deployments
Requirements
- 3+ years' experience in software or application support (logistics/export systems highly beneficial)
- Diploma or certificate in IT, Logistics, Supply Chain, or a related field
- Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
- Strong communication, problem-solving, and time-management skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic SQL knowledge would be an advantage
- Familiarity with export or compliance processes is a plus (training provided)
- Willingness to travel when needed for client training
Job description
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