Training Specialist, Air - Kempton Park, South Africa - DSV

DSV
DSV
Verified Company
Kempton Park, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

DSV - Global transport and logistics

Location:
ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)

Job Posting Title:
Training Specialist, Air & Sea

Time Type:
Full Time


Main Purpose of The Role:


The role is to support and train in planning, delivery and rollout of systems, processes, and changes within DSV Air & Sea.

This will include System Upgrade testing and rollouts as well as Level 1 Business Support.


Minimum Requirements:

Minimum of 3 years job related experience in courier and freight forwarding.

Strong administration skills.

Willing to travel both in South Africa and Sub-Sahara Africa


Qualifications:

Matric (essential)

Advantageous to have Industry level qualification/ tertiary qualification


Computer packages

Advanced:
MS Word, Excel, PowerPoint, and Outlook

CargoWise One


Duties and Responsibilities:


  • Help plan, design, develop and maintain training materials, quick reference guides, Frequently Asked Questions (FAQs) etc. in accordance to ISO standards
  • Educate and instruct new employees on how to use different business systems in line with Local/Global SOPs and CW1 Blueprint
  • Cargowise CW1 (Ops System).
  • DSV Express (Courier)
  • Educate existing employees on expansion/refresher training in line with Local/Global policies and procedures.
  • Cargowise CW1 (Ops System).
  • DSV Express (Courier)
  • Setup, support, and maintenance of integrated systems/processes with Africa Agents
  • Facilitating of changes and training thereof in systems and processes with Africa Agents
  • Facilitate/Train other Air & Sea related training
  • RCG, etc.
  • Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records.
  • Assume other duties as may be assigned from time to time by your supervisor.
  • Maintaining training records.
  • Perform necessary assessment to determine competency and provide training where applicable.
  • Perform User Acceptance Tests pertaining to system related changes
  • Manage/Assist with maintenance of the group service desk portal
  • Assist with Country rollouts (SA & SSA)
  • Assist and manage change management related activities
  • Project manage system related projects

Added Advantages

  • Knowledge Electronic Data Interchanges and Interfaces
  • Managing or facilitating change
  • Systems or Processes
  • Experience in Freight Forwarding in Sub-Sahara African Countries
  • Ability to selfmanage.
  • Fluent in English.
  • Excellent written and verbal communication skills.
  • Must have reliable transport to and from work.
  • Ability to work overtime and flexible hours.
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