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  • Reservation Coordinator - Cape Town - Belmond

    Belmond
    Belmond Cape Town

    1 month ago

    Default job background
    Full time

    Job title: Reservations Agent

    Description

    About the Role

    The Reservation Coordinator will be responsible for assisting with the planning and booking of reservations. This includes ensuring the highest quality service and complete dedication to guests' requests, handling reservations, and up-selling when appropriate.

    Primary Responsibilities

    1. Making reservations for the hotel and preparing rate proposals
    2. Ensuring accurate records about guests' bookings, payments, and additional information
    3. Answering reservations calls in a pleasant and courteous manner
    4. Up-selling by informing guests of special packages or higher room categories
    5. Managing small room blocks and resolving guest complaints

    Requirements

    • Diploma/Degree from a reputable hotel school – advantageous
    • 2 years' experience in Front Office or Reservations
    • Excellent telephone etiquette and verbal communication skills
    • Strong organisational skills and a high level of attention to detail
    • Ability to work without supervision

    Benefits

    • Competitive basic salary and benefits
    • Loyalty and recognition rewards programs
    • Employee Assistance & Wellness programs

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