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    • Full Stack Developer - Johannesburg - Plus 1x

    Plus 1x
    Plus 1x Johannesburg

    1 month ago

    Default job background
    Description

    Digital Operations and Enhancement Specialist

    Position based in JHB North.

    Job Ref # : YM-340

    Industry : Information Technology

    Job Type : Permanent

    Positions Available : 1

    This role is responsible for driving continuous improvement and optimising the performance of the organisation's digital platforms and operations. It will play a critical role in enhancing the digital customer experience, managing day-to-day digital operations, and implementing digital initiatives that align with KFC Africa's business goals.

    Key Responsibilities:

    • Collaborate with cross-functional teams, including marketing, IT, and product, to implement digital initiatives and campaigns.
    • Ensure timely and accurate execution of digital campaigns and promotions.
    • Manage day-to-day digital operations, including content updates, technical issues, and coordinating with relevant teams to address customer inquiries.
    • Implement standard operating procedures to streamline digital operations and ensure consistency across platforms.
    • Conduct thorough testing and quality assurance checks for digital assets, ensuring they meet usability, accessibility, and functionality standards.
    • Analyse digital performance data, user feedback, and customer insights to provide actionable recommendations for improvement.
    • Prepare regular reports and dashboards on key performance metrics for digital platforms and initiatives.
    • Work closely with customer support teams to address digital-related customer inquiries and issues promptly and effectively.
    • Monitor customer feedback channels and proactively address recurring problems.
    • Collaborate with external vendors and technology partners to ensure the seamless integration and performance of digital solutions.
    • Manage vendor relationships and service level agreements.
    • Ensure compliance with data protection and security regulations for all digital platforms and operations.
    • Stay updated on industry best practices and standards related to digital operations and security.
    • Consult with stakeholders including Head of Architecture and Delivery, CDIO; Senior Management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team; H/W and S/W vendors; Technology/Digital vendors; Yum/YRI global teams; Digital and Marketing Agencies on a regular basis.

    Requirements:

    • Diploma in Computer Science, Business Analysis or Information Systems
    • Bachelor's degree preferred
    • 2 to 3 years of experience in digital operations management, digital marketing, or a related role
    • Proficiency in digital technologies, content management systems (CMS), and online analytics tools
    • Strong data analysis skills and the ability to draw insights from performance data
    • Familiarity with digital marketing practices, user experience (UX) principles, and conversion optimization
    • Excellent organisational and project management skills to handle multiple tasks and priorities effectively
    • Strong communication and collaboration skills to work effectively with cross-functional teams and external partners
    • Customer-centric mindset with a focus on delivering a seamless digital experience
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